How it works
Verified payment facts become a trusted rental record
Klera starts with verified reporters, factual rent-payment data, tenant notification and evidence. Only then is a transparent record made available and shared with consent.
1. Reporter identity and authority are verified
Before anyone can contribute tenancy data, Klera checks the landlord's or agent's identity and authority to report on the property. Unverified accounts cannot publish records.
- Individual landlords, companies and managing agents all complete the same verification
- Managing agents also identify the client landlord and confirm management authority
- Reporting remains blocked until verification is approved
2. Occasional spot checks record the facts
Klera does not ask landlords or managing agents to log rent received. Instead we email a secure spot check — at least once a year for each active tenancy, and sooner if something is reported. It takes one click: no issue to report, payment late, payment not received, or tenancy ended. Only an exception opens a short details step.
- Exceptions require supporting evidence and a declaration before anything adverse is recorded
- If a spot check is not answered, the period is shown as 'not confirmed — follow-up needed'; it is never treated as proof of payment or as consent
- No opinions, commentary or subjective ratings are recorded
3. The tenant is notified and can respond
Tenants receive notice when information is recorded about them. They can view the entry, see the evidence status and raise a dispute or correction request at any time.
- Tenants see the same record that would be shared with a prospective landlord
- Disputed entries are clearly labelled while under review
- Adverse entries are subject to notification periods and human/admin review
4. Records are checked, labelled and made visible
Klera applies data-quality labels so every viewer understands the source and status of an entry: verified, pending evidence, awaiting tenant response, disputed or corrected.
- Records show reporter, date reported, source and evidence status
- Disputed information is not presented as confirmed fact
- Corrections and settlements are reflected in the timeline
5. Records are shared with tenant consent
A concise rental record is shared for a specific letting decision only with the tenant's knowledge and consent. The tenant controls what is shared and can see who accessed it.
- Sharing is purpose-limited and time-bound
- Tenants can preview what a recipient will see
- Every access is logged in an audit trail
The rental record
A score built on facts, not opinions
Klera's rental record summarises verified payment history into a clear, transparent indicator. It is not an accept/reject recommendation and is never used to label someone as good or bad.
- Based only on factual rent-payment events reported by verified parties
- Includes counts of on-time, late-cleared, settled, arrears and disputed payments
- Shows the length of recorded history and data-quality labels
- Subject to notification, evidence, dispute and human-review safeguards
- Methodology and legal framework will be published before launch
Tenant visibility first
Tenants see every entry before it is shared and can dispute anything inaccurate.
Dispute and correction rights
Every tenant has a clear route to challenge an entry and request correction.
Human review for adverse data
Negative entries require evidence and are subject to admin review before being treated as confirmed.
Optional: Klera tenancy agreement with reporting notice
To make adoption easier, landlords can use a Klera tenancy agreement that includes a clear rental-record reporting notice. This is an onboarding aid, not a standalone product or a replacement for Klera's privacy, evidence and dispute obligations.
- The notice makes tenants aware that payment outcomes may be recorded
- It does not create blanket consent or permit adverse reporting without safeguards
- Klera's full privacy, lawful-basis, accuracy and dispute framework still applies
- Agreement templates are being developed with leading barristers and solicitors
Tenant rights
Access, transparency and control
Klera is being built so tenants are never surprised by what is held about them. The same record the tenant sees is the record a landlord sees — and nothing is shared without the tenant's consent.
Right to access your full record free of charge
Right to be notified before adverse data is recorded
Right to dispute and request correction
Right to control who sees your record and for what purpose
Klera's legal, data protection and regulatory framework is still being finalised. Tenant rights described here reflect the standards we are building towards, not a live service. See our compliance position for more.
Be first to know when Klera launches
Klera is free to use during beta. Register your interest to join the founding community — no cost, no card and no obligation.