Fair & compliance
Our compliance position, stated plainly
Klera handles sensitive information about people's homes and finances. We are treating the legal, data protection and regulatory framework — and the fairness of the rental record itself — as a prerequisite to launch, not an afterthought.
Klera is not yet live
Klera Technologies Ltd is incorporated and has submitted its ICO data protection fee registration. The platform is currently in development and full service launch remains subject to completion of legal, data protection and regulatory review.
The platform is not operational, no rental records are being collected, stored or shared, and no accounts are available. Nothing on this website constitutes an offer of service or a description of a live product.
Principles
The standards we are building to
These principles shape the product design decisions we are making now, ahead of any launch.
Lawful basis and transparency
Every processing activity will have a documented lawful basis, with clear privacy information explaining what is held, why, and for how long.
Accuracy and correction
Records must be factual and verifiable. Individuals will be able to see their record and request correction of anything inaccurate, free of charge.
Fairness and no exclusion lists
Klera will not operate as a blacklist. It records payment outcomes; it does not label people or instruct anyone to refuse an application.
Accountability and oversight
Access is role-based, logged and reviewable. Contributor and viewer obligations will be set out in binding terms of use.
Rental score methodology
Transparent, factual and subject to review
Klera's rental record will summarise verified rent-payment history into a clear, factual indicator. The methodology is still being developed and will be reviewed as part of our legal and data-protection framework before launch.
- Based solely on factual rent-payment events, not credit scoring or subjective judgement
- Includes on-time, late-cleared, part-paid, arrears, settled and disputed counts
- Shows the length and completeness of recorded history
- Applies data-quality labels so viewers understand source and status
- Adverse entries require evidence and are subject to notification and review
- Not an automated accept/reject decision and never will be
Safeguards
What protects tenants
- Notice before adverse data is recorded or shared
- Right to access, dispute and correct entries without charge
- Human/admin review for adverse or contested information
- Consent-based sharing for a specific letting decision
- Clear data-quality labels on every entry
- Purpose-limited, logged and time-bound access
Methodology status
The exact formula, weightings and presentation of any rental score or indicator are still being developed and will be published for review once the legal framework is confirmed.
Tenancy agreements and reporting notices
Klera may offer an optional tenancy agreement that includes a clear rental-record reporting notice. This is intended as an onboarding aid to make tenants aware that payment outcomes may be recorded. It does not create blanket consent, it does not replace Klera's privacy, lawful-basis, transparency, accuracy, evidence or dispute obligations, and it does not permit adverse reporting without the safeguards described above.
Work in progress
What we are completing before launch
- Data protection impact assessment covering the full record lifecycle
- Documented lawful basis and privacy information for each participant type
- Rental score methodology review and publication
- Contributor verification standards and binding acceptable-use terms
- Published dispute, correction and escalation procedures
- Retention schedule defining how long records are kept
- ICO data protection fee registration confirmation and independent legal review
Individual rights
Rights we will support
- The right to be informed about what is held and why
- The right of access to a complete copy of your record
- The right to rectification of inaccurate entries
- The right to object and to have decisions reviewed by a person
- The right to erasure where the legal tests are met
- The right to complain to the Information Commissioner's Office
Questions about our approach?
We welcome scrutiny from landlords, tenant advocates, agents and data protection professionals while the framework is being finalised. Get in touch through our contact page.
Follow our progress to launch
Register your interest and we will share updates as the legal, data protection and score methodology framework is completed.